Secondary Care

Saint Joseph Hospital in Paris gives Nuance’s voice recognition technology a key role in doctors’ working lives

Nuance Communications announces that its healthcare voice recognition technology, Dragon Medical, has been successfully deployed throughout Saint Joseph Hospital, Paris, as part of the establishment’s “paperless” and “innovation” strategies.

Saint Joseph Hospital in Paris, which is constantly looking for technological innovations to improve the quality and safety of its healthcare processes, has been committed to a “paperless” strategy for many years. This tool permits them to retrieve medical information at source in real time. While France’s healthcare regulator, the Haute Autorité de Santé (HAS) recommends a seven-day deadline, this solution has gone even further to improve processing times by allowing for same-day distribution of hospital records.

“Voice recognition enables us to create the electronic medical record more quickly and accurately. With voice recognition, doctors can file reports while avoiding the time-consuming search for patient information and minimising the risk of losing information. Making sure that medical information is accurately received by the right person at the right time and in the right place is a sign of quality in the healthcare process,” says Olivier Boussekey, IT Manager at Saint Joseph Hospital in Paris.

Reducing the time it takes to process medical records has become the establishment’s main goal. “Voice Recognition enables us to change our procedures and eliminate time-consuming steps to get the hospital records out quicker,” explains Olivier Boussekey. “For example, Specialist Medicine, one of the first departments to use Voice Recognition, has reduced the number of records sent after the seven-day deadline from 32% to just 5% and currently sends out 30% of records on the day of discharge.”