Time: 12:00PM
Date: 16th June 2020
Summary:
A step by step guide to successfully managing demand backlog in the wake of the pandemic.
When services begin returning to ‘normal’, booking teams will be dealing with unprecedented demand backlog coupled with new appointments built up in lock down.
Capacity pressures may be also exacerbated by any social distancing regulations remaining after the lockdown is lifted.
This webinar will define all the recovery challenges the NHS is facing and discuss realistic strategies to support hospitals in shortening the recovery phase starting now. Sustainable, proven solutions will be explained to future proof against services becoming overwhelmed again.
Communication options demonstrated are fully inclusive to ensure every patient can receive appointment updates and if a patient is not digitally enabled, they can still be reached.
Key takeaways:
- Digital first, proactive communications to update patients and prevent hospital switchboards from becoming unmanageable
- Automating workflows to guide patients through the new digitally enabled pathway, directing them to digital triage and ‘virtual by default’ consultations
- Technologies and strategies to identify and prioritise patients and specialities with more urgent needs
- Call deflection channels to effectively manage the influx of phone traffic and provide patients with updates faster
- Manage and track patient outcomes moving to a value-based model
- Build on the foundations for digital confidence post COVID-19 recovery
Presenters:
Healthcare Communications
